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Key Success Factors

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This is the table of Key Success Factors created for the IAC meeting at the ICDE Conference, Maastricht, June 2009.

A key success factor is a factor whose presence is necessary for an organisation to fulfil its mission, for some subset of virtual campuses - such as National initiatives. In other words, it is a critical success factor across that subset.


table of Key Success Factors with indication of which types of virtual campus they apply to
Code Factor name Critical Success Factor (level 5 statement) Consortia National initiatives Newly created institutions Evolution of existing institutions For-profits Public institutions
R24 Collaboration for e-Learning The institution has a reasoned approach to collaboration at various levels to gain additional benefit from sharing e-learning material, methodologies and systems. X X
R25 Brand Management The institution has a reasoned approach to managing its brand X
R32 Worldware for Students Students can on the whole make use of widely-used hardware and software thus minimising cost and support issues X X
R34 Recruitment of Staff The institution has effective processes designed to attract, for appropriate roles, employees enthusiastic about e-learning X
R36 Pricing The institution has effective processes which ensure that the price of its courses are competitive yet sustainable. X maybe
R37 Innovation Management The institution has a balanced approach to encouraging innovation and innovators within the constraints of delivering effective services attractive to students. X
R41 Consortia No-Compete The consortium has taken steps to ensure that issues of competing with its members are resolved X
R42 Consortia Roles Definition Each member of the consortium has a reasoned, evidenced and documented approach to collaboration with partners. X
R43 Consortia Role Implementation Each member of the consortium implements the collaboration role it agreed with its partners. X
R55 Foresight Both look-ahead and lab, working in concert; at least one of these should be a sector leader. X
R56 Selling Widespread skill in selling e-learning and the theory to support the skills. X maybe
R59 Competitor Research The institution has processes to carefully analyse the relationship of each proposed e-learning offering to existing providers and stakeholders. X maybe
R82 Dissemination Internal A systematic managed process of internal dissemination of good practice in e-learning aspects of courses is in place. X
R99 Organisational Learning Institution is a learning organisation on all core aspects of e-learning. X



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