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(New page: <body lang=EN-US link=blue vlink=purple> <div class=Section1> <p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB style='font-size:16.0pt'>Critical Success Fac...)
 
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#REDIRECT [[Critical Success Factors list]]
<body lang=EN-US link=blue vlink=purple>
 
<div class=Section1>
 
<p class=MsoNormal align=center style='text-align:center'><b><span lang=EN-GB
style='font-size:16.0pt'>Critical Success Factors for Major E-Learning
Initiatives</span></b></p>
 
<p class=MsoNormal><span lang=EN-GB>&nbsp;</span></p>
 
<p class=MsoNormal><span lang=EN-GB>The following table has been derived from
the latest version of the leading UK system for benchmarking e-learning, ELDDA,<a
href="#_ftn1" name="_ftnref1" title=""><span class=MsoFootnoteReference><span
class=MsoFootnoteReference><span lang=EN-GB style='font-size:12.0pt;font-family:
"Times New Roman"'>[1]</span></span></span></a> which is being and has been
used by 24 higher education institutions in the UK over the last three years/
(The former name of ELDDA is Pick&amp;Mix.<a href="#_ftn2" name="_ftnref2"
title=""><span class=MsoFootnoteReference><span class=MsoFootnoteReference><span
lang=EN-GB style='font-size:12.0pt;font-family:"Times New Roman"'>[2]</span></span></span></a>
) It incorporates the author’s earlier synthesis of Critical Success Factors
based on his analysis of large e-university initiatives.<a href="#_ftn3"
name="_ftnref3" title=""><span class=MsoFootnoteReference><span
class=MsoFootnoteReference><span lang=EN-GB style='font-size:12.0pt;font-family:
"Times New Roman"'>[3]</span></span></span></a></span></p>
 
<p class=MsoNormal><span lang=EN-GB>&nbsp;</span></p>
 
<p class=MsoNormal><span lang=EN-GB>Criteria in blue are recent additions to
ELDAA, mainly focussing on employer issues.</span></p>
 
<p class=MsoNormal><span lang=EN-GB>&nbsp;</span></p>
 
<p class=MsoNormal><span lang=EN-GB>Criteria in green are from the Critical
Success Factors synthesis and recent consideration of other large initiatives.</span></p>
 
<p class=MsoNormal><span lang=EN-GB>&nbsp;</span></p>
 
<p class=MsoNormal><i><span lang=EN-GB>Readers are invited to comment on the
criteria and grades. </span></i></p>
 
<p class=MsoNormal><span lang=EN-GB>&nbsp;</span></p>
 
<p class=MsoNormal><span lang=EN-GB>The CSF grade is defined as follows:</span></p>
 
<p class=MsoNormal><span lang=EN-GB>&nbsp;</span></p>
 
<ol style='margin-top:0in' start=1 type=1>
<li class=MsoNormal><span lang=EN-GB>Critical Success Factor</span></li>
<li class=MsoNormal><span lang=EN-GB>Key Success Factor</span></li>
<li class=MsoNormal><span lang=EN-GB>Irrelevant to success of major
    initiatives</span></li>
<li class=MsoNormal><span lang=EN-GB>Counter-productive to success of major
    initiatives.</span></li>
</ol>
 
<p class=MsoNormal><span lang=EN-GB>&nbsp;</span></p>
 
<p class=MsoNormal><span lang=EN-GB>To avoid too much detail, only the
potential grades of 1 have been included in this version.</span></p>
 
<p class=MsoNormal><span lang=EN-GB>&nbsp;</span></p>
 
<p class=MsoNormal align=center style='text-align:center'><i><span lang=EN-GB>The
table of criteria</span></i></p>
 
<p class=MsoNormal><span lang=EN-GB>                                                </span></p>
 
<table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=684
style='width:513.0pt;margin-left:-.3in;border-collapse:collapse'>
<thead>
  <tr style='page-break-inside:avoid;height:27.75pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;padding:
  0in 5.4pt 0in 5.4pt;height:27.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><b><i><span
  lang=EN-GB style='font-size:11.0pt'>No.</span></i></b></p>
  </td>
  <td width=119 style='width:89.0pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:27.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><b><i><span
  lang=EN-GB style='font-size:11.0pt'>Criterion name</span></i></b></p>
  </td>
  <td width=48 style='width:.5in;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:27.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><b><i><span
  lang=EN-GB style='font-size:11.0pt'>Code</span></i></b></p>
  </td>
  <td width=203 style='width:151.9pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:27.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><b><i><span
  lang=EN-GB style='font-size:11.0pt'>Best practice statement</span></i></b></p>
  </td>
  <td width=96 style='width:1.0in;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:27.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><b><i><span
  lang=EN-GB style='font-size:11.0pt'>MIT90s category</span></i></b></p>
  </td>
  <td width=120 style='width:90.35pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:27.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><b><i><span
  lang=EN-GB style='font-size:11.0pt'>OBHE category</span></i></b></p>
  </td>
  <td width=60 style='width:45.0pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:27.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><b><i><span
  lang=EN-GB style='font-size:11.0pt'>CSF grade <br>
  (1-3)</span></i></b></p>
  </td>
  </tr>
</thead>
<tr style='page-break-inside:avoid;height:33.75pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:33.75pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>1</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:33.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Adoption</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:33.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>ADO</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:33.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>All taken it up
  except some laggards.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:33.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Staff)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:33.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:33.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:20.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:20.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>2</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:20.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>VLE stage</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:20.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>VLE</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:20.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>One VLE.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:20.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:20.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:20.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:25.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>3</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Tools</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>TLS</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Institution-wide
  use of several tools.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:28.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:28.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>4</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:28.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Usability</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:28.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>USA</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:28.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>All services
  usable, with internal evidence to back this up.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:28.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:28.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:28.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>5</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Accessibility</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>ACC</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>All e-learning
  material and services are accessible, and key components validated by
  external agencies.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:66.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:66.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>6</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:66.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>e-Learning
  Strategy</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:66.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>ELS</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:66.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Regularly
  updated e-Learning Strategy, integrated with Learning and Teaching Strategy
  and all related strategies (e.g. Distance Learning, if relevant).</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:66.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Strategy</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:66.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Strategy development</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:66.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>7</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Decisions on
  Projects</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>DPR</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Effective
  decision-making for e-learning across the whole institution, including
  variations when justified.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:25.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>8</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Pedagogy</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>PED</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Pedagogic
  guidelines for the whole institution and acted on.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Staff)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Staff</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:63.75pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>9</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Learning
  Material</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>LMA</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Institution-wide
  standards for learning material, which are adhered to and embedded at an
  early stage, e.g. by style sheets.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>10</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Training</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>TRG</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>All staff
  trained in VLE use, appropriate to job type - and retrained when needed.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Staff)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Staff</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>11</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Academic
  Workload</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>AWK</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Work planning
  system which recognises the main differences that e-learning courses have
  from traditional.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Resources and value for money</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>12</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Costs</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>CNL</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Activity-Based
  Costing or a system with equivalent functionality being used to some extent
  in all departments.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Resources and value for money</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:41.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:41.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>13</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:41.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Planning
  Annually</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:41.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>PLA</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:41.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Integrated
  annual planning process for e-learning integrated with overall course planning.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:41.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:41.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:41.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:55.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:55.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>14</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:55.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Evaluation</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:55.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>EVA</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:55.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Regular
  evaluation of all courses using a variety of measurement techniques and
  involving outside agencies where appropriate.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:55.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:55.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Communication, evaluation and review</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:55.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>15</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Organisation</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>ORG</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Central unit has
  Director-level institution manager in charge and links to support teams in
  departments.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Organisation</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>16</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Technical
  Support to Staff</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>TSS</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>All staff
  engaged in the e-learning process have &quot;nearby&quot; fast-response tech
  support.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:63.75pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>17</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Quality
  Assurance</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>QAS</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Conformance to
  external quality agency precepts and local guidelines for e-learning within
  an overarching methodology (EFQM, etc).</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Communication, evaluation and review</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>18</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Staff
  Recognition and Reward</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>SRR</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>All informally
  recognised e-learning experts have been explicitly recognised in a financial
  way.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Staff) (NOT Technology)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Staff</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>19</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Decisions on
  Programmes</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>DPG</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Effective
  decision-making for e-learning across the whole institution, including
  variations when justified.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:31.5pt'>
  <td width=38 style='width:28.75pt;border-top:none;border-left:solid windowtext 1.0pt;
  border-bottom:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:31.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>20</span></p>
  </td>
  <td width=119 style='width:89.0pt;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:31.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Quality
  Enhancement</span></p>
  </td>
  <td width=48 style='width:.5in;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:31.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>QEN</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:31.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Total
  integration of &quot;traditional&quot; quality enhancement work with
  e-learning.</span></p>
  </td>
  <td width=96 style='width:1.0in;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:31.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:31.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Communication, evaluation and review</span></p>
  </td>
  <td width=60 style='width:45.0pt;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:31.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:63.75pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>21</span></p>
  </td>
  <td width=119 style='width:89.0pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Adoption
  by Staff of Enhanced Learning</span></p>
  </td>
  <td width=48 style='width:.5in;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>AEL</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border:solid windowtext 1.0pt;
  border-left:none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>All
  staff except laggards are delivering &quot;enhanced learning&quot; via
  appropriate use of e-learning and can evidence their claims.</span></p>
  </td>
  <td width=96 style='width:1.0in;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Staff</span></p>
  </td>
  <td width=60 style='width:45.0pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>22</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Leadership
  in e-Learning</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>LEL</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>The
  capability of leaders to make decisions regarding e-learning is fully
  developed.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Leaders)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>23</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Teaching
  2.0</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>T2O</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>The
  institution is fully comfortable using web 2.0 tools where appropriate.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Staff</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:77.25pt'>
  <td width=38 style='width:28.75pt;border-top:none;border-left:solid windowtext 1.0pt;
  border-bottom:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:77.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>24</span></p>
  </td>
  <td width=119 style='width:89.0pt;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:77.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Collaboration
  for e-Learning</span></p>
  </td>
  <td width=48 style='width:.5in;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:77.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>CFE</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:77.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>The
  institution has a reasoned approach to collaboration at various levels to
  gain additional benefit from sharing e-learning material, methodologies and
  systems.</span></p>
  </td>
  <td width=96 style='width:1.0in;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:77.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>External environment</span></p>
  </td>
  <td width=120 style='width:90.35pt;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:77.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Partnership and collaboration</span></p>
  </td>
  <td width=60 style='width:45.0pt;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:77.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:25.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>25</span></p>
  </td>
  <td width=119 style='width:89.0pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>Brand
  Management</span></p>
  </td>
  <td width=48 style='width:.5in;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>BMG</span></p>
  </td>
  <td width=203 valign=bottom style='width:151.9pt;border:solid windowtext 1.0pt;
  border-left:none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>The
  institution has a reasoned approach to managing its brand</span></p>
  </td>
  <td width=96 style='width:1.0in;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>External environment</span></p>
  </td>
  <td width=120 style='width:90.35pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>26</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>USP
  Management</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>USP</span></p>
  </td>
  <td width=203 valign=bottom style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>The
  institution has a reasoned approach to managing its Unique Selling
  Propositions</span></p>
  </td>
  <td width=96 style='width:1.0in;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>External environment</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:25.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>27</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>Time
  to Market</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>TTM</span></p>
  </td>
  <td width=203 valign=bottom style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>Time
  to market is low compared with comparators</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:solid windowtext 1.0pt;border-left:
  none;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>External environment</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:25.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>28</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>Cost
  of Sales</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>CSL</span></p>
  </td>
  <td width=203 valign=bottom style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>Cost
  of sales is low compared with comparators</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:solid windowtext 1.0pt;border-left:
  none;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>External environment</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>29</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>Management
  Style</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>HYB</span></p>
  </td>
  <td width=203 valign=bottom style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>The
  management style is a hybrid of academic and corporate, accepted by staff</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:solid windowtext 1.0pt;border-left:
  none;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Leaders)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:39.0pt'>
  <td width=38 style='width:28.75pt;border-top:none;border-left:solid windowtext 1.0pt;
  border-bottom:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:39.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>30</span></p>
  </td>
  <td width=119 style='width:89.0pt;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:39.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>Language
  Choice</span></p>
  </td>
  <td width=48 style='width:.5in;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:39.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>LAC</span></p>
  </td>
  <td width=203 valign=bottom style='width:151.9pt;border:none;border-right:
  solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:39.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>The
  choice of languages for teaching is evidence-based not e.g. politically
  determined</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:solid windowtext 1.0pt;border-left:
  none;border-bottom:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:39.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>External environment</span></p>
  </td>
  <td width=120 style='width:90.35pt;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:39.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border:none;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:39.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:54.75pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:54.75pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>50</span></p>
  </td>
  <td width=119 style='width:89.0pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:54.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Learning
  Outcomes</span></p>
  </td>
  <td width=48 style='width:.5in;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:54.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>LOU</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border:solid windowtext 1.0pt;
  border-left:none;padding:0in 5.4pt 0in 5.4pt;height:54.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Learning
  outcomes across all courses are provably unaffected by the extent to which
  e-learning is a component of each course.</span></p>
  </td>
  <td width=96 style='width:1.0in;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:54.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Students)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:54.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border:solid windowtext 1.0pt;border-left:
  none;padding:0in 5.4pt 0in 5.4pt;height:54.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:76.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>51</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Uniformity</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>UNI</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Institution
  offers the same service level (pedagogic and administrative) to all students
  irrespective of mode or location of study (including DL and WBL).</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:63.75pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>52</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Ubiquity</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>UBI</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Institution
  offers a pervasive seamless network/service to all its students, on- and off-campus
  and via wireless on campus also.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>53</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Reliability</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>REL</span></p>
  </td>
  <td width=203 style='width:151.9pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>0.999 (99.9% availability)</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>54</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Performance</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>PER</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>All e-learning
  systems operate in all uptime within documented and accepted response
  guidelines.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>55</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Foresight</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>FOR</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Both look-ahead
  and lab, working in concert; at least one of these should be a sector leader.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>External environment</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>56</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Selling</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>SEL</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Widespread skill
  in selling e-learning and the theory to support the skills.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>57</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>IPR</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>IPR</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>IPR embedded and
  enforced in staff, consultant and supplier contracts.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:76.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>58</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Market Research</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>MRE</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Market research
  done centrally and in or on behalf of all departments, and aware of
  e-learning aspects; updated annually or prior to major programme planning.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>External environment</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Communication, evaluation and review</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>59</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Competitor
  Research</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>CRE</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Competitor
  research done centrally and in or on behalf of all departments, and fully
  aware of e-learning aspects.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>External environment</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Communication, evaluation and review</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:76.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>60</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Security</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>SEC</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>A system where
  security breaches are known not to occur yet which allows staff and students
  to carry out their authorised duties easily and efficiently.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:63.75pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>61</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Pedagogy
  Research</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>PRC</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>The
  institution is fully aware of outcomes of research which will enhance the
  experience of its students by suitable use of e-learning.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>&nbsp;</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Communication, evaluation and review</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>62</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Integration</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>INT</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Seamless
  integration with total uniformity of data formats, interface and response
  time.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:76.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>63</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Leverage</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>LEV</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Annual student
  surveys and focus groups are used to determine skill levels and this is taken
  into account for programme proposals and e-learning support.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Students)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Students</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:55.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:55.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>64</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:55.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Plagiarism
  Avoidance</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:55.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>PAV</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:55.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Sustained
  universal campaign to brief students against plagiarism in the e-learning
  context and to set more suitable assignments.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:55.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Students)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:55.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Students</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:55.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:76.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>65</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Plagiarism
  Detection</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>PDT</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>All departments
  operate an electronic system for the detection of plagiarism and an
  associated human process to confirm diagnoses and take corrective action.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Students)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Students</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>66</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Physical</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>PHY</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Integration of
  e-learning strategy, plans and decisions with the space management processes.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Strategy</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Strategy development</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>67</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Risks</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>RSK</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Projects and
  programmes integrate pro-active risk management at all levels.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:25.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>68</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Research Out</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>ROU</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Essentially RAE
  4*.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Staff)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Staff</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>69</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Research In</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>RIN</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Programme
  offerings via e-learning as equally as informed by research as offerings of a
  more traditional nature.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>External environment</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:63.75pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>70</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Widening
  Participation</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>WPR</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Integration of
  e-learning strategy, plans and decisions with Widening Participation
  processes, within a framework of cost- and income-awareness.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Strategy</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Strategy development</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:63.75pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>71</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Disadvantaged</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>DSA</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Full integration
  of e-learning strategy, plans and decisions with support for disadvantaged
  students (other than disabled - see 05 - and WP - see 70).</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Strategy</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Strategy development</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:89.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>72</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Personalisation</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:89.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>PRS</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>An approach to
  personalisation in e-learning which balances pedagogy, access and government
  desires within an agenda of cost-effectiveness, quality assurance and the
  grounded research literature.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:89.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Students)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Students</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:89.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>73</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Eco-Sustainability</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>ESU</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>A culture where
  sustainability is built into decision-making and operation of large
  e-learning projects.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Strategy development</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>79</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Collaboration
  Roles</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>COL</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>The roles and
  responsibilities of each collaborative partner are clearly defined and the
  procedures always followed.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>External environment</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Partnership and collaboration</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>80</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Computer Based
  Assessment</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>CBA</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>A systematic
  managed process is in place of using CBA across the institution in ways
  appropriate to each programme.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Students</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:89.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>81</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Computer
  Managed Assessment</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:89.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>CMA</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>A
  systematic managed process is in place of using Computer Managed Assessment
  and feedback of assignments (including dissertations) across the institution
  in ways appropriate to each programme.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:89.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:89.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>82</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>Dissemination
  Internal</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>DIN</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>A
  systematic managed process of internal dissemination of good practice is in
  place.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Communication, evaluation and review</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>83</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>Staff
  Experience</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>SEP</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>All
  courses using significant e-learning measure the staff experience aspects of
  this.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Staff)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Staff</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:63.75pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>84</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>Staff
  Satisfaction</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:green'>SST</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:green'>Annual
  Staff Satisfaction survey which explicitly addresses the main e-learning
  issues of relevance to staff (e.g. support, workload)</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Staff)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Staff</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:69.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:69.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>85</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:69.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Employer
  Engagement</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:69.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>EEN</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:69.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>A
  managed approach to involvement of employers of students in creating or
  updating WBL courses to include appropriate amounts of e-learning.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:69.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:69.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:69.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:41.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:41.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>86</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:41.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Employer
  Experience</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:41.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>EEP</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:41.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>All
  WBL courses using significant e-learning measure the employer experience
  aspects of this.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:41.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:41.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:41.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:65.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:65.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>87</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:65.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Employer
  Satisfaction</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:65.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>EST</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:65.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Annual
  Employer Satisfaction survey which explicitly addresses the main e-learning
  issues of relevance to employers of students on WBL courses.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:65.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Students)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:65.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:65.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:76.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>89</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Employability</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>EMP</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>The
  institution takes care to ensure that e-learning is used in a reasoned way to
  enhance the employability of students including in their own businesses.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Students)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:76.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:63.75pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>90</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Student
  Engagement in Design</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>SED</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>A managed
  approach to involvement of students in updating the design of e-learning
  courses across many courses.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Students)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Students</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.75pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:63.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:63.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>91</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Student
  Understanding of System</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>SUS</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Students have
  good understanding of the rules governing assignment submission, feedback,
  plagiarism, costs, attendance, etc and always act on them.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Students)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:63.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Students</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:63.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:25.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>92</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Student Help
  Desk</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>SHD</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Help Desk is
  deemed as best practice.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Students)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>1</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:38.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>93</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Student
  Experience</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>SXP</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>All courses
  using significant e-learning measure the student experience aspects of this.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Students)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Students</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:38.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>94</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Student
  Satisfaction</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>SAT</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Annual Student
  Satisfaction survey which explicitly addresses the main e-learning issues of
  relevance to students.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Individuals (Students)</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Students</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:25.5pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>95</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>e-Portfolios</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>EPO</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Use of
  e-portfolios in all departments.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Students</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:25.5pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:89.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>96</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Learning Objects</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:89.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>LOB</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>An approach to
  use of learning objects which balances pedagogy and technology within an
  agenda of cost-effectiveness, quality assurance and the grounded research
  literature.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:89.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:89.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:89.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:56.25pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:56.25pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>97</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:56.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Open
  Educational Resources</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:56.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>OER</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:56.25pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>The
  institution has a reasoned approach to the use of OER and is using them
  across the institution.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:56.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Technology</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:56.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Delivery</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:56.25pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:51.0pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>98</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>Benchmarking</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;color:navy'>BMK</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;color:navy'>The
  institution has recently benchmarked its e-learning and is working through
  the implications of the results.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Management and leadership</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:51.0pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
<tr style='page-break-inside:avoid;height:50.35pt'>
  <td width=38 style='width:28.75pt;border:solid windowtext 1.0pt;border-top:
  none;padding:0in 5.4pt 0in 5.4pt;height:50.35pt'>
  <p class=MsoNormal align=right style='text-align:right'><span lang=EN-GB
  style='font-size:11.0pt'>99</span></p>
  </td>
  <td width=119 style='width:89.0pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:50.35pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Organisational
  Learning</span></p>
  </td>
  <td width=48 style='width:.5in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:50.35pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>OLG</span></p>
  </td>
  <td width=203 valign=top style='width:151.9pt;border-top:none;border-left:
  none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:50.35pt'>
  <p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Institution is a
  learning organisation on all core aspects of e-learning.</span></p>
  </td>
  <td width=96 style='width:1.0in;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:50.35pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Processes</span></p>
  </td>
  <td width=120 style='width:90.35pt;border-top:none;border-left:none;
  border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;
  padding:0in 5.4pt 0in 5.4pt;height:50.35pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt'>Staff</span></p>
  </td>
  <td width=60 style='width:45.0pt;border-top:none;border-left:none;border-bottom:
  solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;
  height:50.35pt'>
  <p class=MsoNormal align=center style='text-align:center'><span lang=EN-GB
  style='font-size:11.0pt;font-family:Arial'>&nbsp;</span></p>
  </td>
</tr>
</table>
 
<p class=MsoNormal><span lang=EN-GB>&nbsp;</span></p>
 
</div>
 
<div><br clear=all>
 
<hr align=left size=1 width="33%">
 
<div id=ftn1>
 
<p class=MsoFootnoteText><a href="#_ftnref1" name="_ftn1" title=""><span
class=MsoFootnoteReference><span lang=EN-GB><span class=MsoFootnoteReference><span
lang=EN-GB style='font-size:10.0pt;font-family:"Times New Roman"'>[1]</span></span></span></span></a><span
lang=EN-GB> See <a
href="http://www.matic-media.co.uk/ELDDA/ELDDA-2pt1-beta3b-wbl.xls">http://www.matic-media.co.uk/ELDDA/ELDDA-2pt1-beta3b-wbl.xls</a>.
</span></p>
 
</div>
 
<div id=ftn2>
 
<p class=MsoFootnoteText><a href="#_ftnref2" name="_ftn2" title=""><span
class=MsoFootnoteReference><span lang=EN-GB><span class=MsoFootnoteReference><span
lang=EN-GB style='font-size:10.0pt;font-family:"Times New Roman"'>[2]</span></span></span></span></a><span
lang=EN-GB> See <a
href="http://elearning.heacademy.ac.uk/wiki/index.php/Pick%26Mix">http://elearning.heacademy.ac.uk/wiki/index.php/Pick%26Mix</a>.
</span></p>
 
</div>
 
<div id=ftn3>
 
<p class=MsoFootnoteText><a href="#_ftnref3" name="_ftn3" title=""><span
class=MsoFootnoteReference><span lang=EN-GB><span class=MsoFootnoteReference><span
lang=EN-GB style='font-size:10.0pt;font-family:"Times New Roman"'>[3]</span></span></span></span></a><span
lang=EN-GB> Lessons to be learned from the failure of the UK e-University,
ODLAA, 2005, <a
href="http://www.unisa.edu.au/odlaaconference/PDFs/32%20odlaa2005%20-%20bacsich.pdf">http://www.unisa.edu.au/odlaaconference/PDFs/32%20odlaa2005%20-%20bacsich.pdf</a>.
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