SEVAQ+

SEVAQ+ focusses on manageing internal assessment processes within an institution. It is a combined tool and approach for the shared evaluation of quality in technology enhanced learning. SEVAQ+ is designed to be used by a range of learning organisations – professional training centres, in-company training departments or universities – to evaluate the quality of any teaching and learning supported by technology, whether it concerns totally online distance courses or blended learning. Teachers and trainers can design questionnaires to gather feedback on what learners really think of their learning experience. Training managers can get the full picture by designing questionnaires for the different stakeholders involved. Learners get the chance to give their point of view and contribute to improving the quality of learning.

SEVAQ+ follows a logical structure inspired by the EFQM quality framework, combined with the Kirkpatrick evaluation model. To design a questionnaire, you can choose which Criteria and Sub-criteria you wish to focus on (achievement of learning goals, efficiency of the technical support, effectiveness of the pedagogical approaches, quality of the learning resources,…). These criteria are organised within an overall framework of 'Resources', 'Processes' and 'Results'. The SEVAQ+ tool then proposes a series of statements: you choose those which best reflect the reality of the context you wish to evaluate. As a respondent, you will either be asked to answer by yes or no, or to rate your level of agreement with each statement and to say how important this aspect is. In the overview of results, the “critical areas for improvement” will be reflected.

The SEVAQ+ website and tool can be found at http://sevaq.efquel.org/ The SEVAQ+ handbook (in different languages) can be found at http://sevaq.efquel.org/sevaq-tool/handbook/

Status

The tool was originally developed in a pilot Leonardo Da Vinci project (2005-2007) called SEVAQ. The follow-up project SEVAQ+ (2009-2011) aimed to engage in wide-reaching dissemination and exploitation of the SEVAQ tool and the concept for the Self-Evaluation of Quality in eLearning.

Currently, SEVAQ+ is part of the EFQUEL quality services, a range of self-assessment and external review services offered to e-Learning and TEL providers. There are different account types (with different functionalities) available, respectively adapted to the needs of individuals or organisations.