Critical Success Factors draft final version

The following is the list of 17 Critical Success Factors in the draft final version presented to IAC at the ICDE conference in June 2009.

table of Critical Success Factors

Code	Factor name	Critical Success Factor (level 5 statement)
R4	Usability	All systems usable, with internal evidence to back this up.
R6	e-Learning Strategy	Regularly updated e-Learning Strategy, integrated with Learning and Teaching Strategy and all related strategies (e.g. Distance Learning, if relevant).
R7	Decisions on Projects	Effective decision-making for e-learning projects across the whole institution, including variations when justified.
R10	Training	All staff trained in VLE use, appropriate to job type - and retrained when needed.
R12	Costs	A fit for purpose costing system is used in all departments for costs of e-learning.
R13	Planning Annually	Integrated annual planning process for e-learning integrated with overall course planning.
R16	Technical Support to Staff	All staff engaged in the e-learning process have "nearby" fast-response technical support.
R19	Decisions on Programmes	There is effective decision-making for e-learning programmes across the whole institution, including variations when justified.
R22	Leadership in e-Learning	The capability of leaders to make decisions regarding e-learning is fully developed at departmental and institutional level.
R29	Management Style	The overall institutional management style is appropriate to manage its mix of educational and business activities
R35	Relationship Management Upwards	The institution has effective processes designed to achieve high formal and informal credibility with relevant government and public agencies overseeing it.
R53	Reliability	The e-learning system is as reliable as the main systems students and staff are used to from their wider experience as students and citizens,
R58	Market Research	Market research done centrally and in or on behalf of all departments, and aware of e-learning aspects; updated annually or prior to major programme planning.
R60	Security	A system where security breaches are known not to occur yet which allows staff and students to carry out their authorised duties easily and efficiently.
R91	Student Understanding of System	Students have good understanding of the rules governing assignment submission, feedback, plagiarism, costs, attendance, etc and always act on them.
R92	Student Help Desk	Help Desk is deemed as best practice.
R94	Student Satisfaction	Frequent (ideally annual) Student Satisfaction survey which explicitly addresses the main e-learning issues of relevance to students.

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